Privacy Policy

This is TopLLMs' policy on the collection, use, storage, and disposal of personal information.

Effective Date: 2025/1/1 Version: 1.0

1. Privacy Policy Overview

TopLLMs values user privacy and complies with personal information protection laws. This policy specifies the categories of personal information collected in relation to the use of services provided by TopLLMs, the purposes of collection and use, retention and usage periods, etc.

2. Personal Information Collection Items

2.1 Automatically Collected Information

  • Access Log: IP address, access time, usage records
  • Device Information: Browser type, operating system, screen resolution
  • Cookie Information: Essential cookies for service convenience

2.2 Information Collected During Inquiries

  • Name: Identification Information for Inquiry Response
  • Email Address: For sending inquiry responses
  • Inquiry Content: Service improvement and support provision

3. Purpose of Personal Information Use

  • Service Provision and Operation
  • Service quality improvement and statistical analysis
  • Providing user inquiries and support services
  • Service usage monitoring and analysis
  • Security and fraud prevention

4. Personal Information Retention and Usage Period

Retention Period

  • Access Log: 3 months
  • Inquiry Information: 1 years after inquiry processing completion
  • Cookie Information: When browser closes or 1 years

Personal information will be destroyed without delay when the retention period expires or the processing purpose is achieved.

5. Provision of Personal Information to Third Parties

TopLLMs does not, in principle, provide users' personal information to external parties. However, exceptions are made in the following cases:

  • When the user has given prior consent
  • When required by law or upon request from investigative agencies following procedures and methods stipulated by law for investigative purposes

6. Outsourcing of Personal Data Processing

Currently, TopLLMs does not outsource personal information processing tasks to external parties. Should outsourcing become necessary in the future, we will notify you of the recipient and the scope of outsourced tasks in this policy.

7. User Rights

Users may exercise the following rights at any time:

  • Request for access to personal data processing status
  • Request for correction and deletion in case of personal information errors
  • Request for Suspension of Personal Information Processing

You can request to exercise your rights through the contact page.

8. Privacy Officer

TopLLMs takes overall responsibility for personal information processing and has designated a Personal Information Protection Officer as follows to handle user complaints and provide remedies for damages related to personal information processing.

Privacy Officer

Contact Method: Inquiry through the contact page

9. Privacy Policy Changes

This Privacy Policy shall apply from the effective date, and in case of additions, deletions, or corrections to changes in accordance with laws and policies, we will notify through announcements 7 days before the implementation of such changes.